Delivery and Shipping

The delivery methods available, with indicative timescales, are shown in the “Shipping methods” of the order form. The times are a starting point as they are an average of the average delivery times made so far. In exceptional cases (eg. Remote areas), in the case of deliveries in places difficult to reach by traditional means of transport or unless unavailable by the Customer, the waiting time may be longer. In case of special needs we are advised to contact Customer Service before completing your order.

After the Order Confirmation, CASARIALTO deliver the products at the address specified in the Order using a courier.

Upon delivery of products to the Courier, CASARIALTO send the customer a shipping confirmation via e-mail, which are communicated with the tracking number (or waybill number or tracking number) and a link through which the customer can check the status of his shipment.

If, within a single order, one or more products ordered are not available, CASARIALTO proceed as follows:

  • Products that are available will be delivered;
  • Products that are not available will not be delivered and CASARIALTO will refund the amount paid in respect of those products. In this case, CASARIALTO will contact the customer to communicate the event and agree on the modalities of reimbursement.

The right of ownership of the Products and risk of loss of the same will be transferred to the customer upon delivery to the latter.

If upon delivery of one or more products are visibly damaged (eg significant dents in the package or rupture of the package that may have damaged the product) or other than those actually ordered, for an error in delivery, the customer must contact within seventy-two (72) hours, CASARIALTO to the e-mail or toll number + 39-0438.45.33.34 seconds times indicated in the appropriate section of the site. CASARIALTO communicate the instructions for replacing the product.